Admissions Policy

As Ofsted registered Childminders we are restricted to the number and ages of children that we can care for at any one time.

These details are on our Ofsted Registration Certificate, which is displayed during our minding hours.


We are registered to care for a maximum of 11 children.


We are happy to take on any baby/child within our registered numbers and will not discriminate against children or their families for reasons such as race, religion, sex or ability.

We are happy to take on children with special needs providing we feel we can provide them with the care they need. (For example we will not be able to provide one to one care or look after a child in a wheelchair, as our home is not suitable).

If your child has additional needs please discuss them with us first as we would not want to raise your expectations.

All children will be welcomed into our home and we will encourage the other children in our care to support us with this. We will request a four-week settling in period on our contract, so if you or your child or we are not happy with the arrangement it can be terminated easily.

When taking on additional children we must take into consideration the children already in our care who are happy and settled. It would be very unfair on them to introduce a child who was disruptive.

If you have any concerns regarding our admissions policy please do not hesitate to contact me.


Settling In Policy

We understand how difficult it can be for parents to leave their child with a childminder and return to work. We will therefore work with you to ensure your child is settled and that you are happy with the care that we are to provide.

We like to organise one or two settling in sessions for the parents and child together and where the parent might leave the child for say up to an hour to ease the child into the environment.

These sessions will be free prior to signing the contract. This gives you the opportunity to provide me with lots of information about your child, their likes and dislikes, routines, favourite activities, how to comfort them if they become upset and how they have reacted when left before.

It gives us the opportunity to start to build a relationship with you and your child and to understand both your needs and wishes.

When leaving the child for the contracted hours we are happy for you to stay until you feel that your child is settled subject to our other commitments. Some children do take longer than others to settle and some settle quickly and then become distressed a few weeks into the placement. We will work with you to support your child through this transition period and make it as easy as possible. It is important that you and your child are relaxed and happy in our home and with the care we provide.

Some parents find it helpful to call during the day to find out how their child is. We are happy to take your calls, but sometimes not able to talk for long, or even to answer the telephone we are attending to a child’s personal needs, for example, changing a nappy or at meal times, so please do not panic if you call and there is no answer.



Special Needs Policy

Ofsted require that we, under Standard 10, are aware that some children may have special needs and to be proactive in ensuring that appropriate action is taken when a child is identified as having special needs or starts in our care. We must promote the welfare and development of the child in partnership with parents and other relevant agencies.

We have therefore put the following procedures in place:

If we think a child in our care has a special need we will:

*Keep observational notes *Share these with the child’s parents

*Discuss what support is available *Keep all matters confidential

If we are caring for a child with special needs we will include them by:

*Valuing and acknowledging children’s individuality and help them to feel good about themselves

*Seek information from parents about the child’s routines, likes and dislikes

*Adapting activities to enable children with special needs to take part

*Arrange access to specialist equipment if needed *Consider any risk factors

*Encourage children’s confidence and independence

We will work in partnership with parents and discuss:

*Agencies that are also involved in the child’s support and care *Equipment that the child may need

*Advice or support that will help me to provide the best care possible for their child

We will consider how we can ensure the privacy of a child with special needs whilst continuing to supervise other children in our care.


Inclusion and Anti-bias Policy

We give all children in our care the opportunity to reach their full potential. Sometimes this means adapting an activity to the child’s ability and stage of development, providing additional resources or giving one child more attention and support than others during a particular activity or routine.

All children in our care are given the opportunity to play with all the toys (subject to health and safety with children under 3 years of age). No toys are just for girls or just for boys. We try to ensure our toys reflect positive images of children and people from different cultures and with different abilities.

No child in our care will be discriminated against in anyway, whether for their skin colour, culture, gender, ability or religion. We will challenge any remarks that we feel are inappropriate.

We encourage the children in our care to learn more about their own culture and to find out about the culture and religions of other children. We do this in a fun way through sharing books, cooking and eating food from around the world.

We encourage the children to develop a healthy respect of each other’s differences and to value everyone as an individual.

We encourage Parents to share with us any festivals, special occasions or artefacts, which may enhance the children’s learning and understanding.


Working with parents Policy

We aim to work in partnership with parents and carers to meet the needs of the children we care for.

We respect that parents are children’s first and most enduring educators. When parents and childcare practitioners work together in early year’s settings, the results have a positive impact on children’s development and learning.

We treat all children and adults equally and create a welcoming, inclusive environment in our home.

We keep up to date about working in partnership with parents and carers and with relevant legislation by taking regular training and by reading relevant publications.

All parents receive, or have access to, a copy of my policies and procedures, information about the types of activities provided, the daily routines and how parents can share learning at home .

Contracts and records

We draw up and sign a written contract with parents before the placement starts.

The contract is signed by the parent/s and ourselves and dated.

We give copies to the parent/s and any other party involved in the contractual arrangements.

We review the contract with parents every 12 months or when circumstances change.

We issue a receipt for all payments received from parents.


We meet parents’ requests for the care of their children according to their values and practices, preferences and attitudes.

We keep records of these requests with the child record forms which also contain emergency contact numbers, dietary requirements/preferences, food allergies, health requirements, and information about who has legal contact with the child and who has parental responsibility for the child.

These records are revisited and updated during regular reviews with parents.

Communication with parents

We work together with parents to make sure that the care of their child is consistent.

We make time for discussion about a child’s needs by sharing information with parents about daily routines and activities in our setting and in the child’s home.

Ways of sharing this information include inviting parents to add to children’s profile books, email, telephone, face-to-face meetings, and informal day to day feed back.

We will discuss any changes in our or the child’s home circumstances which may impact on the child’s development or my ability to care for a child.

We offer regular review meetings with parents to discuss their child’s learning and development share observations and discuss next steps.

We welcome parents’ feed back on our service.

(Please refer to the Complaints Policy below for managing negative feedback.)

We display our Ofsted registration certificate and the Ofsted poster for parents which introduces Ofsted's childcare responsibilities and gives Ofsted contact details.


Ofsted inspections

We will notify all parents in advance when we are to be inspected by Ofsted so that parents can contribute their views to the inspector.

We will supply parents with a copy of the Ofsted report within five working days of receiving the report.

All significant incidents are recorded in an incident book and will be shared and discussed with parents so that we can work together to resolve any issues.


Visitors in our Home Policy

As an Ofsted registered Childminder, we are very aware of our role in keeping your child safe.

Whilst children need to mix with other children and adults it is our responsibility to ensure the suitability of those that they come into contact during minded hours.

We have therefore written the following policy regarding visitors in our setting during minded hours.

*Any regular visitors to our setting will be asked to complete a CM2 form and will then undertake a Criminal Record Bureau Check.

*We will not leave a minded child in a room alone with a visitor, unless we know they have been CRB cleared, for example another Ofsted Registered Childminder.

*We will not allow any visitors to take our minded children to the toilet or change their nappies.

*We will request identification from all visitors not known to us and will refuse entry if we are unsure of them.

*We will endeavour, when possible, to arrange for any maintenance work to our property to be carried out at weekends and during non-minding hours.

*We will maintain a visitors book which is available for you to look at.


Confidentiality Policy

We will keep all paper-based records on children and their families securely locked away.

We will not share any information with anyone without your consent.

We are expected to share information with other childcare providers if your child also attends another setting.

Ofsted may require to see our records at any time.

Parents have the right to inspect all records about their child at any time.

We record all accidents in an accident book.

We will notify PACEY of all accidents which may result in an insurance claim, e.g. an accident involving a doctor or hospital visit. PACEY will log and acknowledge receipt of the correspondence and forward the information to the company providing our public liability policy to enable a claim number to be allocated.

We will inform Ofsted, the local child protection agency and the Health and Safety Executive of any significant injuries, accidents or deaths as soon as possible.

We record all significant incidents in an incident book and we will share these with parents so that together we can work to resolve any issues.

If we keep records relating to individual children on our computer we will ask for the parent’s permission. We will store the information securely, for example, in password-protected files, to prevent viewing of the information by others with access to the computer. Backup files will be stored on a memory stick, which we will lock away when not being used.

If we record information on a personal computer, or take digital photographs or videos as part of our observations, we have taken the necessary action to register with the Information Commissioners Office (ICO).

We will only share information if it is in a child’s best interests to do so. For example. in a medical emergency we will share medical information with a healthcare professional. If we are worried about a child’s welfare we have a duty of care to follow the Local Safeguarding Children Board procedures and make a referral. Where possible we will discuss concerns with you before making a referral.

We expect parents to keep private and confidential any sensitive information they may accidentally learn about other children and families attending, unless it is a child protection issue.

You will also find out confidential information about our family during the course of our working relationship, and we would be grateful if you too would respect our family’s confidentiality and not repeat what you may have been told to other parties.


Complaints Policy

As registered childminders we aim to work in close partnership with all parents to meet the needs of their children. Maintaining good communication between both parties will aid this. We expect that parents will immediately bring to our attention any aspect of our service they are not happy with so that every effort can be made to resolve the matter. Parents can make a complaint to us verbally, or in writing.

It is a condition of our registration to investigate all written complaints relating to the safeguarding and welfare requirements of the Early Years Foundation Stage. We will notify the complainant of the outcome within 28 days of the receipt of the complaint.

We display Ofsted’s poster for parents which introduces Ofsted's childcare responsibilities and gives Ofsted contact details.

You can complain or complement our service to Ofsted by calling: 0300 123 1231

Or you can write to : Applications, Regulatory and Contact (ARC) Team, Ofsted, Piccadilly Gate, Store Street, Manchester M1 2WD